Does Kajabi Offer Good Customer Support? Live Chat, Email Support, and Pricing Comparison

When considering a platform like Kajabi, one of the biggest concerns for users is customer support. For course creators, coaches, and online business owners, knowing there’s reliable help available is crucial. Kajabi is known for its all-in-one solution for course creation, website building, and marketing automation—but does the support match its premium price? In this post, we’ll take a close look at Kajabi’s customer support options, including live chat, email assistance, and self-help resources.

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What Customer Support Does Kajabi Offer?

Kajabi provides two primary forms of customer support: live chat and email support. Let’s explore both in detail to see if they meet your expectations.

1. Kajabi Live Chat Support 📞

Kajabi’s live chat support is a popular method for users to get instant help. However, there are some limitations to keep in mind:

• Availability: Live chat is available only during weekdays, Monday to Friday, and follows business hours depending on your time zone. Unfortunately, Kajabi does not offer 24/7 live chat support.
• Response Time: During business hours, users typically receive a response in a matter of minutes. This quick access to support is one of Kajabi’s strong points.
• Downside: The lack of availability on weekends and after-hours means that if you run into an issue at an inconvenient time, you may be stuck waiting.

2. Kajabi Email Support 📩

For more complex or non-urgent issues, Kajabi’s email support is the next option:

• Response Time: Emails are typically answered within 24 hours, though response times may vary depending on how busy the support team is.
• Detailed Help: Email support is ideal for more detailed or technical issues, providing thorough step-by-step guidance.
• Drawback: As with live chat, the wait time for email replies can be frustrating, especially if you need immediate help.

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3. Kajabi’s Self-Help Resources 📜

Kajabi offers an extensive range of self-help resources to support users in resolving issues without waiting for live assistance:

• Help Center: Kajabi’s Help Center is filled with articles, FAQs, and tutorials covering every aspect of the platform. It’s a great starting point for solving basic problems.
• Kajabi University: Kajabi provides free courses and training through Kajabi University, offering lessons on everything from setting up your first course to marketing strategies.
• Webinars and Community: Regular webinars and community discussions provide valuable insights and additional support.

These resources are particularly helpful for users who prefer a DIY approach or need support during off-hours.

Is Kajabi’s Customer Support Worth Its Price?

One of the primary concerns users have with Kajabi is that the customer support offerings might not justify the premium pricing. With plans starting at $103 per month, many users expect 24/7 support as part of the package. While the live chat and email options work well when they’re available, some users feel limited by the lack of round-the-clock service.

4. What to Expect Based on Pricing 💵

• Basic Plan ($103/month): Offers access to the standard support options, including live chat during business hours and email support.
• Premium Plan ($719/month): While this plan gives users more advanced tools and features, it doesn’t include enhanced support options like 24/7 service.

Pros and Cons of Kajabi’s Customer Support

Let’s summarize the strengths and weaknesses of Kajabi’s customer support:

Pros:

• Quick response times during live chat business hours.
• In-depth email support for more complex problems.
• Extensive self-help resources through the Help Center and Kajabi University.

Cons:

• No 24/7 live support, which can be a disadvantage for users in different time zones.
• Email response times may vary, especially during busy periods.
• High pricing without round-the-clock support.

Conclusion: Is Kajabi’s Customer Support Good Enough?

Kajabi offers solid customer support options through live chat and email, supplemented by a wealth of self-service resources. However, some users may find the lack of 24/7 support to be a drawback, especially considering the platform’s higher price point. If you’re comfortable using Kajabi’s Help Center and learning resources during off-hours, this platform could still be a great fit for your needs.

For those who require constant, on-demand support, Kajabi’s customer service might feel a bit limited. That said, Kajabi’s other features, such as course creation tools, marketing automation, and all-in-one integration, make it a top contender in the online business world.